Reverse logistics refers to the control over product returns. Just like working with unsatisfied customers and counting stock, it is part and parcel of the Top Machine Vision Inspection System Manufacturer. Online shoppers return goods for a number of reasons. Products may be broken or damaged, not as expected, or of insufficient quality. Orders may arrive late, incorrect, or incomplete. Sometimes customers order the wrong product or just decide they do not want it.
Although returns take into account a sizable proportion of online sales in many industries, companies fearing bad publicity are reluctant to talk about them. As a result, reverse logistics gets little discussion. However, it can have enormous implications for the smooth and efficient running of a business.
Key elements of reverse logistics – There are numerous of key components to effective reverse logistics. To help keep customers happy, online stores (referred to as e-retailers) must have a great returns policy in position, and ship exchange items/issue credit notes or refunds quickly and efficiently. In accordance with research, eighty-nine percent of online buyers say return policies influence their decision to look having an e-retailer.
It is additionally essential to minimise the cost of reverse logistics to a business. A good way to achieve this is to manage the retention or disposal of returned products. This is known as asset recovery.
Asset recovery – E-retailers place returned products into action categories to recoup costs. These usually include:
1. Restock – unopened items that can go straight back into inventory
2. Repackage on the market – opened goods in “as new” condition appropriate for repackaging and resale
3. Repair/recondition on the market – faulty products suitable for repair and resale with a lower cost
4. Come back to vendor – items to be returned to the original vendor or manufacturer for credit or exchange
5. Scrap – products with virtually no recovery vale
The challenges of asset recovery include sorting items into these categories, updating inventories instantly, and recording customer returns. Performing these tasks manually is slow and inefficient, which bleeds money. This really is unacceptable, especially in the current economic system.
Automated parcel sortation
Automated sortation systems, which many e-retailers already use to optimise order fulfillment and delivery, help solve the difficulties of asset recovery. They expedite the sorting and processing of returned goods, and incorporate software that automatically updates inventories.
Benefits include improved efficiency, reduced costs, and the opportunity to track parcels. Automated sortation systems are ideal for any company which has a returns policy.
Sortation systems for asset recovery – an example.
At sorter induction points, operators scan returned products, inspect or test those to determine their asset recovery value, and designate appropriate action categories. Items are then placed onto conveyors or sorter trays manually or using automatic feeders.
A machine vision system mounted overhead identifies product labels and instructs the sorter to send out things to specific destinations for additional processing. Destinations include facilities for all the action categories, including repackaging areas and waste collection sites.
Identifying parcel labels – Automated sortation systems use one of two kinds of technology utilized to identify parcel labels: traditional laser scanners and camera based machine vision systems. Lasers rely on barcodes, and have been employed to scan parcels for over thirty years.
Camera based systems use auto-focus, line-scan, high-speed cameras to capture high-resolution photographic images of parcel labels. The system uses sophisticated computer algorithms and optical character recognition (OCR) methods to interpret these images.
Users can configure camera systems with multiple units to photograph up to six sides of a parcel. This implies the label can maintain any orientation on these faces.
The advantages of camera systems – Read rates are essential to the efficient running of your automated sortation system. When linked to a videocoding system, a facility that allows operators to input unreadable labels manually, camera systems achieve read rates approaching 100% at high speed.
OCR technology allows camera systems to read text, supplier numbers, and even human written address information, as well as barcodes and 2D codes. Cameras also identify dirty, marked or damaged codes, and codes behind droupq packaging.
Camera systems contain few moving parts and require little maintenance. This makes them tough and sturdy – perfect for warehousing or some other industrial environments. Long service lives mean these are inexpensive long term.
Conclusion – In reverse logistics, Automated Vision Inspection Machines quickly separate items for asset recovery and send them for more processing. They reduce costs and stop loading docks becoming jammed with thousands, sometimes even millions of pounds amount of returned merchandise. Automated sortation systems really are a highly beneficial, economical solution for e-retailers under pressure to reduce budgets and meet efficiency, productivity, and throughput targets.